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1) Information on the Collection of Personal Data and Contact Details of the Data Controller

1.1 Thank you for visiting our website. Below, we provide information about how your personal data is processed when you use our website. Personal data means any information that can be used to identify you personally.

1.2 The data controller for this website is Jane and Grace. The data controller is the individual or legal entity who, alone or jointly with others, determines the purposes and means of processing personal data (as defined by the European Union General Data Protection Regulation — GDPR).

1.3 This website uses SSL or TLS encryption to protect the transmission of personal data and other confidential information (such as orders or enquiries). You can recognise an encrypted connection by the address bar in your browser beginning with “https://janeandgrace.com/” and by the padlock icon.

2) Data Collection When Visiting Our Website

When you use our website solely for informational purposes (without registering or providing us with any information), we only collect the data that your browser transmits to our server (known as “server log files”). This information is necessary to display the website and ensure its stability. The following data may be collected:

• Page visited
• Date and time of access
• Amount of data transferred (in bytes)
• Website or page from which you accessed our site (referrer)
• Browser used
• Operating system used
• IP address used (which may be anonymised)

The processing of this data is based on our legitimate interest in improving the stability and functionality of our website, in accordance with Article 6(1)(f) of the GDPR. The data will not be transferred or used for any other purpose unless there are specific indications of unlawful activity, in which case the log files may be reviewed retrospectively.

3) Cookies

To make our website more appealing and to enable the use of certain functions, we use cookies (small text files stored on your device). Some cookies are deleted when you end your session (session cookies), while others remain stored to recognise your browser on future visits (persistent cookies). These cookies may collect personal data such as your browser information, location or IP address.

Persistent cookies are automatically deleted after a defined period, which varies depending on the cookie. Some cookies make the ordering process easier (for example, by remembering products in your shopping cart). Where cookies process personal data, such processing is based on Article 6(1)(b) of the GDPR (performance of a contract) or Article 6(1)(f) of the GDPR (legitimate interest in ensuring optimal website functionality and an effective user experience).

We may work with advertising partners who also place cookies on your device when you visit our website (third-party cookies). Where this applies, we will inform you in this Privacy Policy about their use and scope.

You can configure your browser to notify you when cookies are being installed and decide individually whether to accept them. The method for changing these settings varies depending on the browser, so please refer to your browser’s help menu.

If you reject cookies, certain website functions may not be available.

4) Contact

When you contact us (for example, via a contact form or email), we collect your personal data. The information collected is specified in the relevant form. We use this data exclusively to respond to your enquiry and manage any related technical matters. The legal basis for this processing is our legitimate interest in responding to your enquiry (Article 6(1)(f) of the GDPR). Where your contact is related to entering into a contract, the legal basis will also be Article 6(1)(b) of the GDPR.

Once the matter has been resolved and there are no legal obligations requiring us to retain the data, your personal data will be deleted.

5) Creating Customer Accounts and Processing Contracts

When you provide us with personal data in order to enter into a contract or create a customer account, we process this information in accordance with Article 6(1)(b) of the GDPR. The information required is specified in the relevant forms.

You may request the deletion of your customer account at any time by contacting the data controller at the address provided above. Once the contract has been completed or the account has been deleted, the data will be restricted from further use for tax and commercial record-keeping purposes and will be deleted once the applicable retention periods have expired, unless you have consented to further use of the data or such use is permitted by law.

6) Use of Data for Direct Marketing

6.1 Subscribing to our Newsletter

If you subscribe to our newsletter, we will regularly send you offers and updates. We only require your email address; providing additional information is optional and may be used to personalise our communications.

We use a “double opt-in” process. This means that you will receive a confirmation email, and we will only start sending you the newsletter after you click the confirmation link.

By activating the link, you consent to the processing of your personal data in accordance with Article 6(1)(a) of the GDPR. We record your IP address and the date and time of registration to prevent misuse.

You may unsubscribe at any time by using the unsubscribe link included in the newsletter or by contacting us at info@janeandgrace.com. Once you unsubscribe, your email address will be removed from our mailing list, unless you have consented to another use of your data or such use is permitted by law.

6.2 Sending Newsletters to Existing Customers

If you provided us with your email address when making a purchase, we may use it to send you offers for similar products without requiring additional consent. This is based on our legitimate interest in personalised direct marketing, in accordance with Article 6(1)(f) of the GDPR.

You may object to this use of your email address at any time by contacting us.

About Returns

Important: Returns are not free of charge. Return shipping costs are the responsibility of the customer.

Can I return a product?

Yes, you can.

If you are not satisfied with the product you have received, you may return it within 30 days of receiving it.

However, for a return to be accepted, the following conditions must be met:

• The product must include all corresponding parts and accessories and be properly packaged.
• The product must have been handled with care, with no damage caused by misuse.
• For products involving hygiene considerations, they must be thoroughly cleaned before the return process is initiated.
• If the product was received faulty, this must be verified.

We reserve the right to charge the customer for return shipping costs.

Returns are processed within 7 business days. If all conditions are met, the return will be officially approved within this period.

Note: We reserve the right to reject returns of used or damaged products where the damage was not caused by an error on our part.

How do I arrange a return?

If your order meets the conditions above, please follow these steps to initiate a return:

Send an email to: info@janeandgrace.com

Please include the following information:

• Order number
• Reason for the return
• Photo of the product (in case of damage)
• Full name
• Address

We will then provide you with the return address. Do not send the package back to the sender. It is essential that you contact us first to receive the correct return address.

Return shipping costs are the responsibility of the customer.

All returns must be sent, at the customer's expense, to our central warehouse.

Welcome to Jane & Grace. Please read the following Terms of Service carefully before using our website. By accessing or using our services, you agree to the terms set out below.

1. General Information

1.1 Use of this website and any purchases made through it are subject to these Terms of Service, as well as our Privacy Policy.

1.2 This website is operated by Jane & Grace. The terms “we”, “us” and “our” refer to Jane & Grace, and “you” refers to the user or customer.

2. Data Protection

2.1 Data Controller
The data controller for this website is Jane & Grace. We take the protection of your personal data seriously and process it in accordance with the General Data Protection Regulation (GDPR).

2.2 Secure Transmission of Data
This website uses SSL/TLS encryption to protect your personal data. You can identify a secure connection by the “https://janeandgrace.com/” prefix in the address bar and the padlock icon.

2.3 Data Collected When Visiting the Website
When you visit our website without registering or providing us with information, we only collect the technical data necessary for the website to function properly:

• Page visited
• Date and time of access
• Amount of data transferred
• Referring page
• Browser and operating system
• IP address (which may be anonymised)

The processing of this data is based on our legitimate interest in the operation and security of the website (Article 6(1)(f) GDPR).

2.4 Use of Cookies
We use cookies to improve the user experience and enable features such as saving products in your shopping cart. Some cookies are deleted when you end your session, while others remain stored for future visits. You can manage your cookie preferences through your browser settings.

2.5 Contact Form and Communications
If you contact us via the contact form or by email at info@janeandgrace.com, we collect the information you provide in order to respond to your request. This data is processed on the basis of our legitimate interest (Article 6(1)(f) GDPR) or for the performance of a contract (Article 6(1)(b) GDPR).

2.6 Customer Account and Orders
The information you provide when creating an account or placing an order will be processed solely for these purposes. You may request the deletion of your account at any time by contacting us at info@janeandgrace.com.

2.7 Newsletter
If you subscribe to our newsletter, we will use your email address to send you promotions and information about our products. You may unsubscribe at any time by using the unsubscribe link at the bottom of each email or by contacting us at info@janeandgrace.com.

2.8 Marketing to Existing Customers
If you have already provided us with your email address when making a purchase, we may send you communications about similar products without requiring separate consent, based on our legitimate interest (Article 6(1)(f) GDPR). You may object to this at any time.

3. Prices and Payments

3.1 All prices displayed in our shop include applicable taxes (unless otherwise stated) and are expressed in dollar ($).

3.2 Payment can be made using the payment methods available at checkout, such as credit card or other payment methods offered by our payment provider.

3.3 We reserve the right to change our prices at any time. However, the price charged will be the price applicable at the time the purchase is made.

4. Shipping and Delivery

4.1 Orders are processed within 1 to 3 business days. Estimated delivery times may vary depending on the customer’s location, but generally range from 7 to 14 business days.

4.2 Jane & Grace is not responsible for delays caused by external circumstances such as customs, strikes or events beyond our reasonable control.

4.3 The customer is responsible for providing a correct and complete delivery address. We are not responsible for failed deliveries resulting from incorrect or incomplete information.

5. Right of Withdrawal and Returns

5.1 The customer has the right to withdraw from the contract within 30 days of receiving the product.

5.2 To exercise the right to return a product, the customer must first contact us by email at info@janeandgrace.com, providing the following information:

• Order number
• Reason for the return
• Full name
• Address
• Photos of the product (in the event of a defect)

5.3 Important: Returns are not free of charge. Return shipping costs are the responsibility of the customer. Returns must be sent to our central warehouse (the address will be provided by email).

5.4 The product must be returned unused, with all accessories, clean and in its original packaging.

5.5 Once the product has been received and inspected, we will process the refund within a maximum of 7 business days.

5.6 We reserve the right to reject returns of products that have been used, damaged or are not supported by a valid reason.

6. Consumer Guarantees

6.1 All our products are covered by the applicable consumer guarantees and statutory protections required by law.

6.2 In the event of a faulty product, the customer may be entitled to a repair, replacement or, in certain circumstances, a refund, provided that the fault was not caused by misuse.

7. Limitation of Liability

7.1 Jane & Grace will not be liable for any indirect, incidental or consequential damages arising from the use of the product or the website.

7.2 We reserve the right to modify the content of the website at any time without prior notice.

8. Governing Law and Jurisdiction

8.1 These Terms of Service are governed by the laws of the country from which Jane & Grace operates.

8.2 Any dispute relating to the use of this website or purchases made through it will be resolved by the competent courts of the consumer’s place of residence.

9. Contact

If you have any questions about these terms, you can contact us at:

📧 info@janeandgrace.com

10. Amendments to the Terms

10.1 Jane & Grace reserves the right to amend these Terms of Service at any time and without prior notice.

10.2 Any amendments will take effect from the date they are published on the website. Users are advised to review this section regularly to stay informed of any changes.

11. Force Majeure

11.1 We will not be responsible for any failure or delay in performing any of our obligations where such failure or delay is caused by events beyond our reasonable control (force majeure), including but not limited to:

• Natural disasters
• War, terrorism, strikes or industrial disputes
• Interruptions to public services or transport networks
• Epidemics, pandemics or government restrictions

12. Severability

12.1 If any provision of these Terms of Service is declared invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary, without affecting the validity or enforceability of the remaining provisions.

13. Acceptance of the Terms

13.1 By making a purchase from Jane & Grace, the customer accepts these Terms of Service in their entirety.

13.2 If you do not agree with any of these terms, please do not use our services or place orders through our shop.

Contact

If you have any questions regarding your order, delivery, exchanges, or returns, please feel free to get in touch with us:

📧 Email: info@janeandgrace.com

We aim to respond to all inquiries within 24 hours.

Thank you for placing your trust in Jane & Grace.

Legal Information

This store is operated by Jane & Grace.

For further information, please contact:
📧 info@janeandgrace.com

We aim to ensure that all information provided on this website is accurate and up to date.

Rights

All content on this website belongs to Jane & Grace and may not be copied without authorization.